" ...At a time when customers have ceased to trust brands; when they favor the recommendations of friends and peers over the exhortations of sales personnel;
and when they can research a producer’s claims or compare supplier’s prices on their mobiles as they walk to the check out stand, loyalty cannot be bought.
It can only be earned through assiduous attention to detail, through rigorous honesty, through genuine respect for the customer’s intelligence and through genuine".
quote from: Tourism Internet Marketing 2.0.
I do agree totally, now I got even a quote on what for a long time has been just my perception.
Think over !!
Destination Manager
Omero Mariani
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